Schedule

Big Business, Big Business Growth

This year’s education program will focus on what’s new, technology and business best practices. Learn what you need to know to stay on top of the trends, better serve your customers, and grow your business.

CTW Hours

Educational Sessions

Monday, 11/06
12:45pm – 5:15pm

Tuesday, 11/07
8:30am – 12:00pm

Wednesday, 11/08
9:00am – 10:30am

Tradeshow Hours

Tuesday, 11/07
12:15pm – 5:30pm

Opening Session

Monday, 11/06
12:45pm – 2:30pm

Program Schedule

Monday, November 6

Registration Open

Grapevine Foyer

Pre-Conference Education

Coffee 101 (separate fee)

  • Mike Tompkins, Principal, Coffee Products Associates

Austin 1 & 2

Coffee’s On!

Sponsored by Nespresso.

Grapevine Foyer

Opening Session | Keynote: Jim Carroll

The 2017 Coffee Legend Award and NAMA Coffee Services Hall of Fame honorees will be presented.

Grapevine C

Educational Sessions

Protecting Your Business from a Cyberthreat

  • Michael Kasavana, Ph.D, MSU/NAMA Endowed Professor Emeritus, Moderator
  • John Hickey, Co-Founder, Tech2Success
  • Chris Bucolo, MBA, PCIP Director, Market Strategy, ControlScan, Inc.
  • Jon Harris, VP, Cybersecurity, Compass Group North America
  • John Reilly, President, Avanti Markets

Grapevine A

The Evolving Bean-to-Cup Market

  • Jon Snyder, Vice President, Snyder Food Services, Moderator
  • Jeff Knapp, Division General Manager, Electronic Devices, Fuji Electric Corp. of America
  • Karalyn McDermott, BUNN
  • Paul Tullio, General Manager, Gourmet Coffee Service
  • Tony Laudazio, Cadillac Coffee Company

Grapevine D

Educational Sessions

Is Your Workplace Café Socially Savvy?

  • Greg McCall, Senior VP of Sales & Marketing, Five Star Food Service, Moderator
  • John Healy, Co-Founder, The Vending Marketer
  • Heather Bailey, Attorney, SmithAmundsen
  • Steve Orlando, Co-Founder, Fixturelite

Grapevine D

Grapevine Foyer

Tuesday, November 7

Longhorn Hall F

Convention Center Entrance

Continental Breakfast

Location TBD

Coffee’s On!

Sponsored by Nespresso.

Grapevine Foyer

Registration Open

Grapevine Foyer

Educational Sessions

Millennials Prioritizing Coffee Over Retirement – How to Get in on the Action!

  • Amanda Sulc, Director of Category Insights and Strategy, Accent Food Services, Moderator
  • C.J. Recher, Director of Marketing, Five Star Food Service, Inc.
  • Jen Tonio, Marketing Manager, 365 Retail Markets
  • Jon Snyder, Vice President, Snyder Food Services
  • Sarah Miller, Sales and Marketing Specialist, Vistar

Grapevine A

The Changing Workplace

  • Mary Dusenbury, Sr. Director Planning & Strategy, Peet’s Coffee
  • Susan Levy, Sr. Manager, Strategic Workplace, Peet’s Coffee

Grapevine D

Nespresso Central

Experience firsthand the fresh brewed Nespresso taste from their revolutionary machines. Sponsored by Nespresso.

Outside of Education Rooms

Sustainability Insights for Coffee and Packaging

  • Tina Bosch Ladd, Sr. Manager, Sustainability, Keurig Green Mountain
  • Nina Goodrich, Director, Sustainable Packaging Coalition

Grapevine A

Fueling Employee Engagement, One Snack at a Time

  • Kimberly Lenz, Director of Sales Development, Associated

Grapevine D

Nespresso Central

Experience firsthand the fresh brewed Nespresso taste from their revolutionary machines. Sponsored by Nespresso.

Outside of Education Rooms

Educational Session

DATA - What Is It and What Can It Do for Your Business?

  • Anant Agrawal, Co-Founder & President of Cantaloupe Systems, Moderator

Sponsored by Cantaloupe Systems.

Grapevine D

Government Affairs Update –Federal, State and Local Government Activities and their Impact on Your Business

  • Eric Dell, Senior Vice President, Government Affairs, NAMA
  • Cory Martin, VP, Government Relations, IBWA

Grapevine A

Attendee Lunch

Exhibit Hall

CTW and IBWA Tradeshow Open

Exhibit Hall

Wednesday, November 8

Coffee’s On!

Sponsored by Nespresso.

Grapevine Foyer

Registration Open

Grapevine Foyer

Educational Sessions

2016 NAMA Census Results

  • Eric Dell, Senior Vice President, Government Affairs, NAMA

Grapevine A

Roundtable Discussion

  • Speakers TBD

Grapevine B

Closing Session

Brewing New Business: Overcoming The Amazon Effect

  • Karen Webster, Chief Financial Officer, Newco, Moderator

Grapevine A

*Schedule and times are subject to change.

Check out the IBWA 2017 Annual Business Conference

Once again the IBWA Annual Business Conference is co-located with CTW! Attend IBWA education sessions with your CTW registration. Learn more about the IBWA 2017 Annual Business Conference.

About NAMA - Founded in 1936, NAMA is the association representing the $25 billion U.S. convenience services industry. With more than 1,000 member companies – including many of the world’s most recognized brands – NAMA provides advocacy, education and research for its membership. Visit www.namanow.org.

Contact - 312.346.0370 | membership@namanow.org


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