Schedule

Spot Trends to Grow Your Business

This year’s education program will focus on what’s new, technology and business best practices. Learn what you need to know to stay on top of the trends, better serve your customers, & grow your business.

2016 Presentation Downloads

Download presentations from the NAMA CTW show and continue your learning experience. Please note that not all presentations are available.

2016 Program Schedule

Monday, November 7

NAMA Foundation Golf Outing

Shotgun Start (Separate Fee). Sponsored by 5 Hour Energy, Avanti Markets, Canteen of Coastal California and Newco Enterprises, Inc.

Gaylord Springs Golf Course

Tuesday, November 8

Registration Open

Tennessee Registration

Advance Pre-Paid Session $395 members, $545 non-members

Coffee 101: The Elements of Coffee

Mike Tompkins, Coffee Products Associates

Sponsored by Folgers.

Folgers

Hermitage D

Coffee’s On!

Tennessee Registration

Opening Session | Keynote: Seth Mattison

The 2016 Coffee Legend Award and NAMA Coffee Services Hall of Fame honorees will be presented.

Tennessee Ballroom C

Educational Sessions

Sustainability: Definitions and Discussions

Amanda Cooper, Keurig Green Mountain

Join Keurig Green Mountain sustainability analyst, Amanda Cooper, for a discussion about sustainability and coffee. Learn how to best leverage sustainable practices so you can protect the environment while bettering your business.

Hermitage AB

Energy Star Standards for Batch Brewers

Adam Spitz, ICF International

This session will discuss the new standards from the EPA on batch brewers. Implications include equipment placement in government locations and others interested in sustainability.

Hermitage C

Educational Sessions

Cold Brew Fundamentals

Angie Day (Moderator), Gaviña Gourmet Coffee | Lorena Martinez, Gavina | Angella Wijmer, Gavina | Jarrett McGovern, Rise Coffee | Matt Bachmann, Wandering Bear Coffee | Ben Gordon, Wandering Bear Coffee

The Cold Brew education session at OneShow was so popular, people asked for an encore presentation at CTW. We'll take you through the cold brew process, the necessary equipment, and ways to promote cold brew with your coffee service customers. Sponsored by Gavina.

Gavina Logo

Hermitage AB

Technology for Coffee Services

Karalynn McDermott (Moderator), BUNN | Timothy Bielaski, Royal Cup Inc. | Amelia Powell, USA Technologies | Joe Simonovich, Corporate Essentials | Tom Steuber, Associated Services

There is a vast array of technology ready to assist coffee service operators. In this session, we'll explore the variety of technology and services operators can leverage to build their business, enhance customer loyalty and provide great cafe offerings that satisfy workers. Sponsored by LightSpeed Automation.

Light Speed Logo

Hermitage C

CTW/IBWA Welcome Reception

Join us for a fun evening of networking on election night. We'll be streaming live coverage throughout the evening of this important presidential election. Come to connect with colleagues and friends as well as meet other industry professionals to expand your business network. Definitely a can’t miss event! (Included with CTW registration.) Sponsored by DS Services.

DS Services Logo

Tennessee Ballroom C

Wednesday, November 9

WIN Fun Run/Walk

Walk, run or volunteer for this fun 5K (separate fee)

Magnolia Canopy

Coffee’s On!

Tennessee Registration

Continental Breakfast

Tennessee Registration & Hermitage Foyer

Registration Open

Tennessee Registration

2016 Post-Election Briefing

Eric Dell, NAMA

Join Eric Dell, NAMA SVP of Government Affairs, to hear answers to key questions: What will the results mean for me? My business? And the convenience services industry? Sponsored by CORE.

CORE

Hermitage C

Educational Sessions

Adapting Specialty Beverages to Coffee Services

Mike Tompkins, Coffee Products Associates

Successful coffee service operators are fast to adapt to the latest beverage trends. Today’s winners are adapting specialty beverages from the corner café to the workplace café. Mike Tompkins will lead a survey of different specialty beverage preparation techniques and the associated equipment to help you decide the next generation of products to bring to your customers.

Hermitage AB

Sales Management for Small Businesses

David Marler, LightSpeed Automation

Small businesses require year-over-year sales growth, even with limited resources. What's more, increased competition means it's harder to keep current customers on board. In this session, we'll discuss strategies specific to small businesses to make the sales effort more productive.

Hermitage C

Educational Sessions

Administering Your Small Business

Josh Patrick, Ask Josh Patrick

Creating a successful business is one thing. Making one that's economically and personally sustainable is another. Join Josh Patrick as he helps you understand the five steps you need to take if you want to make a business that's sustainable. A sustainable business is one that lasts past you. When you develop a sustainable business, you are making a valuable asset for today as well as a business that someone will eventually want to own. Adopting these five steps will make your business one that is more profitable and fun to run.

Hermitage AB

Gamification for Success

Rick DeMarco, Inward Consulting

"Gamification" is not Angry Birds! Learn the real definition of gamification, and how to apply its principles for customer service, employee engagement and more. Gamification is one of the top trends identified in the 2015 NAMA Millennial research, and is ready for you to leverage. Our presenter, Rick DeMarco, is a gamification expert and has developed and executed game strategies for global and regional companies across the US.

Hermitage C

Educational Session

Elevating Your Services

Jim Carbone, Work Well

Pantry services is a great enhancement for customers. But where to go from there? Innovative operators are evolving the right customers from pantry services into an upgraded beverage and snack experience. In this session, we'll explore how to collaborate with customers to develop a comprehensive beverage service program, including barista services and other programs to drive customer satisfaction.

Hermitage AB

Trade Show

Ryman Hall B1-3

Lunch

Ryman Hall B1-3

Networking Reception

Gather with your industry peers for Wednesday’s reception on the show floor. This will be a great opportunity to network with industry colleagues, continuing conversations from aisles and booths and fostering new connections. Make sure you join us for this final reception.

Ryman Hall B1-3

Thursday, November 10 | Theme: The Workplace Café of Today

Coffee’s On!

Tennessee Registration

Registration Open

Tennessee Registration

Educational Sessions

New Services for the Workplace Café

Elyssa Allahyar-Steiner (Moderator), Avanti Markets | Stephanie Kull, Vendors Exchange | Danielle Lee, Custom Data Solutions | CJ Recher, Five Star Food Service | Jon Snyder, Snyder Food Service | Paul Tullio, Gourmet Coffee Service

Consumers are looking for more than great coffee in their cafes. In this session, we'll look at some of the newer trends, including ice, sparkling water, barista services and more. Presented by NAMA’s Emerging Leaders Network.

NAMA’s Emerging Leaders Network Logo

Hermitage AB

Workplace Café Designs

Todd Heiser, Gensler

Workplace cafes are designed by the world's leading architects and interior designers - and they are becoming an integral feature of today's workplace. In this session, we'll look at some of the cool new designs - including fixtures, lighting, equipment, seating and other elements that make the workplace cafe more than just a breakroom.

Hermitage C

Educational Sessions

The Workplace Café Menu

Chip Potter, NAMA

Consumers want their workplace café to be more of a destination, with a variety of offerings that meet their expectations. We'll take a look at the diverse menus being offered in progressive workplace cafes, and how you can easily bring this diversity to your customers.

Hermitage C

Branding in Today's Café

Kevin Miller, Frost Miller

The role of brands is evolving - and in today's new workplace café, brands can mean different things. In this session, we'll explore the applications and benefits of popular national brands along with relevant local brands and the role of an "operator brand" to create a competitive advantage in your market.

Hermitage AB

Closing Session

Chip Potter (Moderator), NAMA | Todd Heiser, Gensler | Kevin Miller, Frost Miller | Elyssa Allahyar-Steiner, Avanti Markets | Paul Tullio, Gourmet Coffee Service

This year's closing session will be a roundtable discussion covering strategies for implementing the workplace café of today. Discussion facilitators, who are leaders of the morning sessions, will answer questions and provide insights on generating success through the new workplace café. You won't want to miss this dynamic conversation to wrap up the day and all of CTW!

Hermitage C

Check out the IBWA 2016 Annual Business Conference

Once again the International Bottled Water Association (IBWA) conference will run concurrently with CTW! Learn more about the IBWA 2016 Annual Business Conference.

About NAMA - Founded in 1936, NAMA is the association representing the $25 billion U.S. convenience services industry. With more than 1100 member companies – including many of the world’s most recognized brands – NAMA provides advocacy, education and research for its membership.

Contact - 312.346.0370 | membership@namanow.org


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